Include your bill stub with your payment if you are paying by mail, our office or at our drive-thru location. If you pay with a check, write your account number on your check.

If you call the office for account information, have your account number available. Bring identification, such as a social security card and driver’s license, when applying for service. If you don’t have a driver’s license, please bring a United States government issued photo identification card. Two forms of identification are necessary.

Payments placed in the night deposit after 7:30 a.m. may not be posted until the following business day.

Returned check fee of $40.00 will be assessed against all returned checks.

Customers with a history of returned checks will not be eligible to pay their electric bill by check.

All customers are encouraged and expected to promptly pay their electric bills in order for Philadelphia Utilities to meet financial obligations.

If payment is not received by the due date, the bill will be considered past due and a late fee will be applied to the customer’s account.

Include your bill stub with your payment if you are paying by mail, our office or at our drive-thru location. If you pay with a check, write your account number on your check.

The customer is responsible for payment of the customer’s account regardless of whether the customer received a bill or not. Philadelphia Utilities is not responsible for bills, final notices, or payments lost in the mail.